"Plan sponsors face increased costs, risks and potential liability resulting from cash-outs, stranded accounts and missing participants. According to surveys, sponsors are concerned about the gap and would welcome a solution. Participants – facing the 'friction' that results from complex rollover procedures and an absence of assistance – take the path of least resistance and prematurely cash out at alarming rates, depleting their retirement savings and often regretting their decisions in hindsight. Providers lose revenues as $1.3 trillion in assets over 10 years 'leak' from the system."